SSF - Euro Auto Parts Depot LLC SSF - Euro Auto Parts Depot LLC

Shipping Policy

Thank you for shopping with Euro Auto Parts Depot. This Shipping Policy explains how we process, ship, and deliver your auto spare parts orders within the United States.

1. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment confirmation.
  • Orders placed after 3:00 PM MST on Friday or on weekends/holidays will begin processing the next business day.
  • During high-volume periods (sales, holidays), processing may take an additional 1–2 business days. We'll notify you of any significant delay.
  • Custom, special-order, or backordered parts may require additional processing time; estimated timelines will be provided at checkout or via email.

2. Shipping Coverage

We currently ship domestically only, to all addresses within the United States. We do not ship to P.O. boxes for oversized or freight items (see Section 5).

3. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order, using live rates from our carriers (UPS, FedEx, and USPS).

Shipping Method Estimated Delivery Time Notes
Standard Ground 3–7 business days Most common for small/medium parts
Expedited 2–3 business days Additional cost applies
Freight (oversized/heavy) 5–10 business days For large items (e.g., bumpers, engines, axles)

Delivery times are estimates provided by our carriers and begin once the order ships — not from the order date. Euro Auto Parts Depot is not responsible for carrier delays due to weather or other events beyond our control.

4. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your shipment directly through the carrier's website or your account dashboard on our store.

5. Oversized & Freight Items

Certain heavy or bulky auto parts (e.g., bumpers, doors, transmissions, engines) may ship via freight carrier and require:

  • A valid delivery address that can accommodate freight truck access
  • Someone available to receive and inspect the shipment at delivery
  • Additional shipping fees calculated at checkout based on weight/dimensions

Please inspect freight deliveries for visible damage before signing for the shipment. Note any damage on the delivery receipt.

6. Shipping Address Accuracy

Please double-check your shipping address before completing your order. Euro Auto Parts Depot is not responsible for orders shipped to an incorrect address provided by the customer. If you need to correct an address, contact us immediately at info@euroapd.com or (602) 529-5454 — we can only make changes before the order ships.

7. Damaged, Lost, or Missing Items

  • Damaged in transit: Contact us within 48 hours of delivery with photos of the damaged item and packaging so we can file a carrier claim and arrange a replacement or refund.
  • Lost shipments: If tracking shows no movement for 5 business days, contact us and we'll investigate with the carrier.
  • Missing items: If your order arrives incomplete, contact us within 48 hours with your order number.

8. Returns & Exchanges

We accept standard returns and exchanges on shipped parts. Please see our full Return Policy for eligibility windows, condition requirements, and instructions on how to initiate a return.

9. Contact Us

Questions about your shipment? Reach out:

  • Email: info@euroapd.com
  • Phone: (602) 529-5454
  • Hours: Monday–Friday, 9:00 AM – 5:00 PM MST

Euro Auto Parts Depot reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with a revised "Last updated" date.